ChMS/database management

• What does it take to get a person?
  • Nothing working right!
  • Need to have a dedicated person if you need it to work well
  • Internal hire
  • Should this be a “database” or “people” person?
    • Relational currency…ability to relate to ministry leaders and help solve problems (and understand product well enough to apply)

Security Challenges/Deploying MFA

• IronScales - product to yank emails from inboxes
• Unrelated…some devices won’t see Wi-fi 6 w/o firmware upgrade

Teams Adoption

• Get buy-in from your organization’s “West Wing”
  • “Donuts in the kitchen” announcements
• Three reasons for adoption:
  • Healthy habits: don’t send SMS to people after hours, use teams instead (can silence those separately)
  • Get out of email thread messes
  • “Personal” team

Entry-level training

• Created own training document, took people through class
  • Re-use that for new folks
• Common FAQs (for new hires)
• Outsource training